You need help now

Contact Jackbit Casino and get an answer

Reach live chat, e-mail or phone any hour of the day, because our team is on hand 24 hours a day, seven days a week.

Contact support Licensed by the UK Gambling Commission

Paid out today

887,458 £

2,360 Players online now

UK licensed since 2008License 69632-1476-R-163483, UK Gambling Commission

Average withdrawal in 24 minutes£20M paid weekly, up to £66,000 per transaction

256-bit TLS encryptionAudited by QUINEL and BMM Testlabs

Pick a channel

Jackbit Casino puts three routes in front of you

This settles which route gets your question to a person quickest.

Answers in a minute

Choose live chat for the fastest reply, because a person typically answers within 1 minute and can walk you through most questions on the spot.

Start chat

Your question needs detail

Write to [email protected] for anything that needs a paper trail, and expect a reply within 24 hours on any day of the week.

Write

Speak to someone directly

Call +44 20 2274 8739 (GMT) when you would rather talk it through, and a person typically picks up within 2 minutes.

Call

Jackbit Casino in the UK

Jackbit Casino support across the United Kingdom

This settles the local number, the hours and the protections behind your account.

Reach us

Local phone+44 20 2274 8739

Support time zoneGMT

LanguagesEnglish, German, Spanish, French

E-mail[email protected]

Supervision

RegulatorUK Gambling Commission, 69632-1476-R-163483

Problem help

Gambling supportGamCare, BeGambleAware, GAMSTOP

What should you have ready before contacting support?

Pull these five details together so the first reply can be a useful one.

Registered e-mail address on your account
Your player reference or account number
Dates, times and amounts of the payment
Screenshots of error messages or receipts
Last four digits of your payment card

Six teams

Send your question to the right team

This removes the worry that your message sits in the wrong inbox while you wait.

Account

General support and everyday questions[email protected]

Verification and KYC documents[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints and escalations[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Opening hours

Knowing exactly how long you wait

This block removes the worry that nobody is listening at an awkward hour of the night.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first reply1 minute

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+44 20 2274 8739

Phone waiting time2 minutes

Jackbit Casino points elsewhere for support

Read the three services below and pick the one that matches your evening: GamCare, BeGambleAware and GAMSTOP work independently of Jackbit Casino Ltd and cost you nothing, whether you need advice or someone to talk to.

GamCare. GamCare runs a free helpline and one-to-one counselling for anyone in the United Kingdom worried about their play.

BeGambleAware. BeGambleAware offers a self-assessment, practical advice on controlling spend and treatment referrals across Great Britain.

GAMSTOP. GAMSTOP lets you block yourself from every licensed online operator in the United Kingdom through one single request.

Learn more

Jackbit Casino operator

Wondering who is behind your account

This block removes the worry about who is actually behind the site and its licence.

Company

Legal nameJackbit Casino Ltd

Company numberCompany No. 70649950 (United Kingdom)

Registered addressChurch Lane, London

Licence

RegulatorUK Gambling Commission

Licence number69632-1476-R-163483

Written contact

Support e-mail[email protected]

Before you write

One line now beats a long wait

Lose the fear that your question sounds silly — the six below cover what players ask most often.

trustWhat happens when I need support late on a Sunday evening?+

Contact works at any hour, because live chat, email and phone stay open 24 hours a day, 7 days a week. Typical waits are one minute on chat, two minutes on the phone and 24 hours for email, measured in GMT.

trustHow long does it take to find my account?+

Name and email address are enough for an agent to find the right account, and the password is never needed. Keep the date of your last deposit and your payment method nearby if the question is about money.

trustDo I need to explain why I want my account closed?+

Ask support in writing, from your registered email address, and the account gets closed once identity is confirmed; verification takes up to 12 hours. Remember that one account per player is allowed, so a closed account cannot be swapped for a duplicate.

trustWhere do I ask for a copy of my personal data?+

Send a request to [email protected] and say whether you want a copy or full erasure of your data. Identity checks apply to both, and the team confirms in writing once the request is actioned.

trustWhen should I escalate a reply I am unhappy with?+

Raise it with a supervisor through the same channel, then send a formal complaint to [email protected] once the first reply has landed. If the outcome still feels wrong, the next step is the UK Gambling Commission, which is named as the regulator of Jackbit Casino Ltd.

trustWhat if I do not speak English well?+

Support answers in English, German, Spanish and French, so pick whichever feels clearest to you. Whichever you choose, chat, phone and email stay open on the same schedule.

When a reply falls short

Four steps from a complaint to a fair outcome

Escalation here follows the same patient, step-by-step path we apply to every other request.

Jackbit Casino first contact

Explain the problem to live chat or by e-mail, keeping dates, amounts and any reference to hand so the adviser can trace it quickly.

Before a reply, after it

Ask the adviser for a reference and a reply time, then keep that note: the same reference follows your case through every later stage.

When you need a manager

If the answer misses the mark, request a review by a manager and set out what you still disagree with in one clear message.

After our reply, the regulator

Should the manager's review leave you unsatisfied, take the same reference and your correspondence to the UK Gambling Commission for an independent look.